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FAQ & Returns

Returns

Due to the discounted prices we offer, we apologize, but at this time we do not offer returns or exchanges on non-defective merchandise.  We will gladly return if an item is defective with the exact item so long as we are notified within 3 days, and the item must be returned unworn and unwashed in the original package. We do require the item sent back prior to us sending a replacement and must be mailed back within 3 days. We will issue a one time return label, this label expires in three days then the customer will be responsible for the return shipping and this will not be refunded.  If the replacement item is no longer available we will issue a store credit.

Measurements - We do our best to provide accurate measurements for our items, but due to slight variations in production runs we cannot guarantee exact specifications.  If unsure of sizing, please size up.

Shipping

Our goal is to ship within 2 days, but sometimes due to sales or holidays it may take up to 4-6 business days. If your item is Priority please upgrade to priority shipping and it will be shipped within 48 business hours. Once your item has been shipped you will receive an email with the tracking number. This will update every 24 hours.

Here is a list of holidays that the post office is closed. Please keep these dates in mind.

  • Friday, January 1 New Year’s Day
  • Monday, January 18 Birthday of Martin Luther King, Jr.
  • Monday, February 15 Washington’s Birthday
  • Monday, May 30 Memorial Day
  • Monday, July 4 Independence Day
  • Monday, September 5 Labor Day
  • Monday, October 10 Columbus Day
  • Friday, November 11 Veterans Day
  • Thursday, November 24 Thanksgiving Day
  • Monday, December 26 Christmas Day 

Sell Outs

Due to high volume sometimes our site will oversell.  If this happens you will be refunded.  Due to our suppliers inconsistencies in delivery dates we no longer back order items.

Exchanges

We do offer exchanges on shoes if you email us within 48 hours of receiving them if we have them in stock. If we do not then we will refund you with a gift card. All refunds take an average of 3-5 days to process, please ensure that your items have all the tags/labels in place, as well as original shoe boxes in order to avoid any processing delays. We require a flat fee of $6.00 for shipping costs for the exchange or items given free shipping.  Any shoes that are discounted are considered final sale.

Lost/Damaged by Post Office

We are not responsible for any errors made by the Post Office. However, if your package has not been received within 1 week of receiving your shipping notification email (6 weeks for international), please contact us at support@adorableessentials.com and we will direct with how to file a claim with UPS. Thank you for your understanding with this.